Help with your production

Describe the video you want: the audience, message, visual style, approximate duration, format and language. Add any required dialogue, product details or brand references. Your Production Manager develops the production with you.

Open your production from Library. Scene previews, cast, sets, props and other creative materials appear as they are saved. Open a character portrait to see its saved reference sheet when available.

Open the scene or asset and choose Make a change. Tell the Production Manager what to change and what to preserve. Previous saved versions remain available; additional generation can incur charges.

Production runs on the server. You can close the page and return to the saved project. If the Manager needs input or a request fails, open its conversation to review the current status.

Open the production cover to play the selected final video when it is ready. Use Download on the saved video. If playback fails, try the downloaded file and report your device, browser, affected production and the point where it stops.

Open technical support, start a new conversation and select Related production when relevant. Describe what happened and what you expected. Repair options let you authorize support to work on that production. Never send passwords or API keys in chat.

When music is requested and the required capability is available, it is handled as a separate soundtrack across the edit, with its own level and fades. Dialogue and scene sound remain part of the production.

Tell the Manager your target duration and format. Feasibility depends on the available production capabilities and the brief. Review the actual output before publishing; there is no guaranteed completion time or quality level for every request.

Open Account to see the available usage and cost information. Estimates and recorded charges are labelled separately. Some usage may still be unpriced during the pilot.